Zhangjiagang Laijiang Machinery Co., Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website  or inquire about our knitting machinery products.

1. Information We Collect

We collect information that helps us provide a professional experience and technical support:

• Contact Information: Name, email address, phone number, and company name provided via inquiry forms.

• Technical Data: IP address, browser type, and usage patterns collected through cookies to optimize website performance.

• Inquiry Details: Information regarding your specific interest in our single/double jersey or seamless knitting machines to better serve your production needs.

2. How We Use Your Information

We use the collected data for the following purposes:

• To Process Inquiries: Responding to your requests for quotes, technical specifications, or catalogs.

• To Improve Service: Enhancing our product R&D and website user experience.

• Communication: Sending updates regarding new machinery innovations, industry exhibitions, or after-sales service reminders.

• Compliance: Meeting legal and regulatory requirements for international trade.

3. Information Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information only in the following cases:

• Service Partners: With authorized technical partners (such as Groz-Beckert for needle-related support) or logistics providers to fulfill your service requests.

• Legal Requirements: If required by law or to protect the safety and rights of Zhangjiagang Laijiang Machinery Co., Ltd.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Our website uses SSL encryption to ensure that the transmission of your inquiry data remains secure.

5. International Data Transfers

As a global exporter serving over 50 regions, your information may be processed in countries where our service centers are located. We ensure that all cross-border transfers comply with applicable data protection laws.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access & Correction: The right to request a copy of your data or ask us to correct inaccuracies.

• Deletion: The right to request that we delete your contact information from our marketing database.

• Opt-out: The right to unsubscribe from our newsletter or promotional emails at any time.

7. Use of Cookies

Our website uses cookies to analyze traffic and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

8. Third-Party Links

Our website may contain links to industry associations or partners. We are not responsible for the privacy practices of these external sites.